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Account Balance Reduced For NO Reason

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RC1
Respected Contributor

Account Balance Reduced For NO Reason

2 days ago I top up my prepaid SIM by $20 to bring the balance on my account up to $30.70. Today, my data plan expired, and all of a sudden my balance dropped to $17.90 for no apparent reason because my mobile data was off and I was using Wifi all along. There's no way I should incur charges with mobile data turned off on my phone and using just Wifi. How do I get my mysteriously disappeared money back?  Please help!

1 REPLY 1
Alumni (Retired)

Re: Account Balance Reduced For NO Reason

Hi RC1

 

As this requires us to refer to your account details, we are unable to assist you here on StarHub Community. You can contact our dedicated Prepaid hotline at 9850 0000 (+65 9850 0000 if overseas) using your Prepaid Card for clarification on your usage and balances. 

 

- Amy