In my single mobile account i have 3lines, i would like to swap welcome plan to Sim only and viceversa,
discussed via the starhub chat channel they suggested to call hotline, where i was informed it is not possible,
Totally i don't understand the logic, technical it is possible, this is simple swap.
As the sales point of view customer retention is highly important but seems like Starhub is not serious,
Please share if anyone has experienced before!
Hi @Sarathykp, you change your Welcome Plan to a Sim Only Plan as long as it isn't under contract. Not sure why you were told it isn't possible. Since we can't access your account details here on the Community, we need to refer you to my colleagues on Facebook or Twitter to further assist you on your concern.