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bill payment

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Respected Commentator

bill payment

i use starhub app to make bill payment and i just realise today the payment did not went through. And i dont have screenshot to prove. And the installment plan which i arrange with your financial staff become disable because i did not make the requirement payment by the dateline.

 

i have financial issue. Now the staff ask me to make the full outstanding payment immediately. i cant ask for installment plan anymore.

 

this is ridiculous. might as well terminate my phone line

3 REPLIES 3
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Respected Commentator

Re: bill payment

 
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Respected Commentator

Re: bill payment


Below is the example of the screen i have after i use starhub app to make payment



Merchant name: STARHUB EPAYMENT

An error has occurred



Something went wrong
An error has occurred processing your payment.

Did you receive a time-out?
Did you click the back button?
If the error message is displayed after you entered the card details, pressed Pay, and then clicked the back button on your browser, then the transaction has been securely sent to the bank.

Action: To confirm the status of the payment, please contact the merchant.

Did you take too long to enter card details?
If the error message page is displayed after you entered the card details and pressed Pay, the transaction has not been processed. (For security reasons, you only have a limited amount of time (30 min) to complete the form and press pay).

Action: Please return to the merchant site and restart the payment process.

Otherwise...
If the error message page is displayed and you have not entered the card details, you may not have cookies enabled in your browser. The payment pages require that you enable cookies in your browser.

Action: To enable cookies, please refer to your browser's Help. Then return to the merchant site and restart the payment process.




© 2005-2018 Mastercard







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Alumni (Retired)

Re: bill payment

Hi valerie_

 

Thank you for writing to us with your concerns. Have your queries been attended?

 

Please reply with your registered name, service number and Hub ID / email address for verification by clicking the words bracketed by the arrows here > via Private Message < and I'll check on this for you. 

 

- Amy