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all 3 lines disrupted even before due date!!

New Commentator

all 3 lines disrupted even before due date!!

the bill is out on the 16th. due date for payment is by 1st May. All 3 lines were disrupted. tried calling Starhub Customer hotline but my number couldnt get through. what is this starhub? coward or what? anyhow disrupt customers lines,then our calls simply couldnt get through. we have emailed to you and make sure call us back since all 3 lines couldnt get through ur hotline! ridiculous!! PLEASE MAKE SURE THERE WILL BE NO RE-CONNECTION FEES DUE TO STARHUB'S FAULT. THANK YOU!!!!!

Grand Guru

Re: all 3 lines disrupted even before due date!!

Have you settled previous bill prior to current bill dated 16-Apr-2017.


If the current bill did not stated that you have paid for previous bill, then this will effectively be suspensed.

There will be about 2 weeks before they generate next bill.

That is to say that we are given an additional 2 weeks after due date to settle the bill, Before next bill date.


Should you have settled your previous bill prior to current bill date, do write to forum staff to look into your case.


Please submit and provide with the following information;

Registered subscriber Name, NRIC/FIN number, contact, email.

PM @Jolene_L  or  @Amy_Law  to assist and look into your case on this matter


How to send a PM (Private Message) on StarHub Community?



Alternately, you could contact the Acct & Billing dept hotline 1637 CS to verify your status.




I am not Starhub staff &or related to.