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XS plan data is 3gb but when i check on my starhub app allowable is only 2gb?

Valued Commentator

XS plan data is 3gb but when i check on my starhub app allowable is only 2gb?

hi customer service officer, 

 

i just port in from singtel to starhub. i sign up for xs plan supposingly to have 3gb of data usage but when i check my starhub app i am only allow to use 2gb??? please clarify and rectify this problem. 

1 REPLY 1
Grand Guru

Re: XS plan data is 3gb but when i check on my starhub app allowable is only 2gb?

Hi,

 

When you sign-up for any services, there is this "billing cycle period", for all Telco(s).

This billing cycle period do not actually start on the day you had sign-up.

As it may take sometimes for your Account to be processed by the Acct dept, it would be several days later.

To know your actual billing cycle period, it is available in My Starhub App account.

 

Billing cycle period is based on calender month for charging monthly subscription.

Hence there will be prorated accordingly to the date-signed and start of the first full billing cycle period.

This apply to calls, sms, mobile data.

 

 

Links on billing by Starhub;

 

>   New Mobile Customer 1st billing

 

>   Mobile Bill Overview

 

>   Video on the Billing

 

 

 

i am not starhub staff.