I have a 4G4 plan, wth 4GB data entitltement, on a contract renewed about 3 months ago. However, in every bill since, I have been charged $10 for Payable Data Usage, even though my consumption is consistently below 4GB.
There apparently is a breakdown for
1. Total Local Data Usage
2. Within Gee
3. Free Shared Data Usage
4. Payable Data Usage
How & when is data consumption payable even when I am below my Free limit? Kindly enlighten. Thank you
1. Total Local Data Usage: >
Calculation is based on Upload and Download of data usage.
2. Within Gee: >
Currently, gee may no longer in use.
In replaced, for postpaid the APN name: "SH Data Postpaid" and APN: "shwap"
Refer to the phone setting on Mobile network > Access Point Names (APN)
3. Free Shared Data Usage: > If you are referring to Shareplus VAS.
*quote from user: razorpro: > "shareplus is indeed shared and the bundle is shared,
But the excess charges are not."
4. Payable Data Usage: >
As long as it exceed the plan data, it is payable.
4. Payable Data Usage: > Free with exception.
excess access to SHP websites and Starhub Go app, it is free for postpaid plans only.
But if it visit &or link to any other websites, especially on the Advert, it is payable.
4. Payable Data Usage: > Calculation on the cost per data usage.
*quote from Santosh Rai: >
Mobile Local Excess data charges are calculated through the illustration below.
- Data usage..........................- Rates
1KB ..........................................= $0.000107
1MB (1024KB x $0.000107) = $0.109658
90MB (90 x $0.109658) ....... = $9.86112
110MB (110 x $0.109568) ... = $12.05248
But note the usage of 110MB of local excess data charges on ala-carte basis would be $12.052480, however StarHub charges in block of 1GB (1024MB) at rate of $10.70 and this would be more cost effective as compare to per MB charging methodology.
Edited: refer to word in red color
I am not Starhub staff &or related to.