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Want to cancel or change order which made by mistake

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Valued Commentator

Want to cancel or change order which made by mistake

I would like to cancel an online order I made today, it was made by mistake and the delivery will be this Saturday. Please help me and my Order ID is CR18121251208 and CR18121251302. Thank you.

Need your urgent assistances.

3 REPLIES 3
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Community Manager

Re: Want to cancel or change order which made by mistake

Hi khinetzk

 

Thank you for contacting us. 

 

I regret to inform you that all orders, once placed, cannot be edited. As such, do be careful when selecting your handset when re-contracting online. 

 

Do note that there is a confirmation page checking on your purchase before you confirm the purchase.

 

My sincere apologies on any inconvenience caused.

 

- Jackson
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Senior Commentator

Re: Want to cancel or change order which made by mistake

Good pm,

May i seek for your help, my friend's roaming sim was accidentally deactivated, he is experiencing no signal. We are worrying for that is only the way of our communication, he is in korea right now, he is a Filipino citizen.

 

I hope you can help me activate my friend's roaming sim. Looking forward for your immediate action.

 

Thank you so much

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Community Manager

Re: Want to cancel or change order which made by mistake

Apologies for the delayed response due to high volume of enquiries. Please PM us the subscriber name, registered Hub ID / email address and mobile number HERE, we’ll arrange for assistance.