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Waiver of accidental data roaming on new phone

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Valued Commentator

Waiver of accidental data roaming on new phone

Hi Starhub,

I am asking if it is possible to waive off the data roaming charges when I inserted my Sim card into a new phone for a few minutes while overseas, the bill amounted to SGD 80.23! It came as a shock because this was not international.

Shocked,

CJ

1 REPLY 1
Honored Contributor

Re: Waiver of accidental data roaming on new phone

Hi Chernjie, 

 

I'm afraid you will have to give Starhub hotline a call as we will not be able to help you out with account related matters here. 

 

Let's keep our fingers crossed as it should be fine to get the accidental charges waived off.

 

Thanks!