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Waive for mobile data exceed in one day

Senior Commentator

Waive for mobile data exceed in one day

 
4 REPLIES 4
Senior Commentator

Re: Waive for mobile data exceed in one day

Hi dear starhub staff,

 

I would like to request for data exceed waive. The reason is i accidental turn on the hotspot without closing it and i been away from my phone for working without using my phone, when i finish work and notice, it odi consume nearly 18Gb in one day.

 

I had been using starhub all the while and this is the 1st time i encounter this. So i would like to request for waiver and hope you can help me on this.

 

Is there anyway to prevent this from happen?

 

Thanks

Best Regards 

Ivan Teo

 

 

Community Manager

Re: Waive for mobile data exceed in one day

Hi Ivan, 

 

please send me a private massage with your name, NRIC/FIN, contact number and email address so that I can get in touch and assist you further. Thank you

 

Senior Commentator

Re: Waive for mobile data exceed in one day

Sent you a private msg. Hope you really can help me.thanks
Community Manager

Re: Waive for mobile data exceed in one day

Thanks for the PM, I've replied and we'll assist from there.