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VoLTE not working even after calling 1633

Honored Commentator

Re: VoLTE not working even after calling 1633

Yes. I’ve tried all combinations and reset network settings as well.. puzzling as many have it resolve with a call to the CSO..
Honored Contributor

Re: VoLTE not working even after calling 1633

It's definitely weird. I dont think there are anymore other options to enable.....

 

Is this Sim Card a Multi-sim sim card?

Honored Commentator

Re: VoLTE not working even after calling 1633

Maybe... need a change of SIM card... will go to StarHub shop and get it done...
Honored Contributor

Re: VoLTE not working even after calling 1633

Is this a multi sim sim card?

Yeah, you might need a change of sim card.
Honored Commentator

Re: VoLTE not working even after calling 1633

What’s a multi SIM?
Anyway.. I’m quite sure it’s not a hardware issue as it’s the same situation when I put the SIM into other two phones..
And I just happen to see this thread of same issue
https://community.starhub.com/t5/Postpaid/VoLTE-Issues-with-25-Sim-Only-Plan-Switch/m-p/174700#M1394...

I Guess need some triggering by StarHub tech team to really look into this matter.. not even sure if the last two CSO know about this issue.. seems common..
Honored Commentator

Re: VoLTE not working even after calling 1633

Ok problem solved.. after talking to CSO and to the mobile tech guy.. they found out that my VoiceHD+ is deactivated..

 

thanks for your help 

Honored Contributor

Re: VoLTE not working even after calling 1633

That was exactly what I was talking about .........
Honored Commentator

Re: VoLTE not working even after calling 1633

Yeah.. that's what I told them.. and it's widely reported in their own STARHUB forums.. told CSO that I wanna her to raise my feedback  to tech management team for awareness.. and she told me feedback via website feedback channel..

Honored Contributor

Re: VoLTE not working even after calling 1633

Alright I’m glad your problem is finally solved . Kudos !