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Unable to view mobile data usage on Starhub App

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Senior Commentator

Unable to view mobile data usage on Starhub App

 
5 REPLIES 5
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Community Manager

Re: Unable to view mobile data usage on Starhub App

Hi ETeh, have you tried to reinstall the app on your mobile yet? - Josephine

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Grand Guru

Re: Unable to view mobile data usage on Starhub App

Steps to view Mobile usage using My Starhub app.

 

1.  Log-in to My Starhub app using your Hub iD.

 

2.  On the bottom Menu, select  My Account.

 

3.  At the  My Account page, select  Mobile usage.

 

If you have more than 1 mobile lines;

4.  On top right, click on  Filter  to view all your Mobile lines

 

5.  Select and click on the  Mobile line numbers to find out your usage and select  OK.

From here, Data usage,  Outgoing Calls,  Outgoing SMS.

For Data usage, your can select to have  Usage Alerts.

 

This  My Starhub app can be use to manage all your Starhub services.

 

 

i am not starhub staff &or related to.

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Senior Commentator

Re: Unable to view mobile data usage on Starhub App

Yes, first called up StarHub CS who advised to reinstall app and re-log in but still can't view the data usage

 

Hence advised by CS rep to raise problem here 

 

Rest of the other app functions working fine. I've done a screen shot of that blank page that failed to show. How to share it with u?

 

Please advise. Thanks

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Senior Commentator

Re: Unable to view mobile data usage on Starhub App

Thanks for the tips. Tried to click on filter, nothing happened as in my phone lines are not listed. Hmm...

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Alumni (Retired)

Re: Unable to view mobile data usage on Starhub App

I see. Please provide us with a screenshot of the issue, your handset model and the firmware version on your handset via PM.

 

Do also provide your NRIC, StarHub Account details and email address as well and we will arrange for assistance.

- Amy