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Unable to send SMS on Redmi 5 Plus

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New Commentator

Unable to send SMS on Redmi 5 Plus

Hi Support,

 

I had just changed to a Redmi 5 Plus recently. I am unable to send SMS but I am able to receive SMS. I checked my SMSC number is correct (+6598540020).

 

Please assist on this.

6 REPLIES 6
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Community Manager

Re: Unable to send SMS on Redmi 5 Plus

Hi , please PM us your subscriber name, registered Hub ID / email address to https://bit.ly/2S5w5qq, we’ll arrange for assistance.


If my post answers your question, please click on the "Accept as Solution" button!
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Senior Commentator

Re: Unable to send SMS on Redmi 5 Plus

Hi, I had the same problem with my Redmi. Fixed it when I switched off VoLTE. Just sharing in case it works for you too.
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Honored Commentator

Re: Unable to send SMS on Redmi 5 Plus

I also having similar issue.

Able to receive SMS but unable to send SMS.

 

Previously everything is ok, but since I recontract from 4G3 to XS plan, I unable to send any sms.

 

Anyone has any idea to solve the issue?

Everyone's Tags (1)
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Community Manager

Re: Unable to send SMS on Redmi 5 Plus

Hi Huntd, is your SMS center number 6598540020 ? Does the issue persists on another phone device as well? 

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Honored Commentator

Re: Unable to send SMS on Redmi 5 Plus

Yes, the sms center number is correct. Tried using other phone is working. 

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Alumni (Retired)

Re: Unable to send SMS on Redmi 5 Plus

Hi Huntd

 

If the issue doesn't recur on other handsets, it may be a software glitch on the Redmi. Do consider bringing it down to their service centre at www.starhub.com/personal/support/locate-us/manufacturers-sc.html so they can take a look at it.

 

- Amy