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Unable to receive SMS from overseas

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Bam
New Commentator

Unable to receive SMS from overseas

I am unable to receive overseas SMS after my recent trip. I stopped receiving overseas sms initially and then local sms too. I called customer service numerous times and visited the store as well, changed my sim twice but problem still not solved. Initially they asked me to run this code #35*1234*16# it worked for normal sms only. Its been 2 weeks since i have this problem and i feel hopeless it get solved. Anyone who had this issue before?

1 REPLY 1
Community Manager

Re: Unable to receive SMS from overseas

Hi Bam, thanks for contacting us. As this requires us to refer to your account details, we are unable to assist you here on StarHub Community. Please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you!


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