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Unable to receive OTP and 2FA when overseas

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Valued Commentator

Unable to receive OTP and 2FA when overseas

Hi there,    

 

I switched to a new handphone recently. Since then I have not been able to receive OTP, 2FA and SMS when I am overseas. Can someone help? I have registered for Pay-As-You-roam and my phone is set to data roaming.  

 

By the way, I have tried messaging the Starhub Community Managers for assistance but was informed by the system that they have disabled private messaging.

 

Regards,

Catherine

2 REPLIES 2
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Valued Commentator

Re: Unable to receive OTP and 2FA when overseas

Hi there, I called up the Customer Service hotline in Singapore. They rebooted my system. But I still cannot receive OTP. Can someone help me?

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Community Manager

Re: Unable to receive OTP and 2FA when overseas

Hi Catherine, 

 

I saw your PM and will assist you there shortly. 

 

Apologies on the inconvenience caused.

 

- Jackson