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Unable to receive OTP and 2FA SMS

SOLVED
Valued Commentator
Solution

Re: Unable to receive OTP and 2FA SMS

Hi, I have recently ported from M1 to Starhub and facing the same issue too. Contacted customer services twice and no solution provided yet. May i know what is the solution for this as i am not able to do online banking at all.

 

Thanks!

 

Senior Commentator

Re: Unable to receive OTP and 2FA SMS

Facetime and iMessage was automatically switched to my alternate number when i ported over. So need to make sure that these are linked back to the ported number or removed. That was how i got the OTP to work for me again, hope this helps.

New Commentator

Re: Unable to receive OTP and 2FA SMS

Hello, I need help. Currently facing the same problem too

Community Manager

Re: Unable to receive OTP and 2FA SMS

Hi, Do let us know if you are still facing any issues after restarting the mobile device? if you are still facing this issues please PM us your subscriber name, registered Hub ID / email address and mobile number to https://bit.ly/2S5w5qq, we’ll arrange for assistance. Thank you.


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Valued Commentator
Solution

Re: Unable to receive OTP and 2FA SMS

Hi, issue has been resolved. Thanks for follow up.
New Commentator

Re: Unable to receive OTP and 2FA SMS

Hi facing same issue here. Please help