Unable to receive OTP and 2FA SMS

[splasher456]

Hi, recently I ported my M1 mobile number to StarHub on a Sim only plan non contract and I'm unable to receive one time passwords (OTP) and 2FA SMS sent by companies and government departments. What is the issue here and how can I solve this? Thanks

[Amy_Law]

Hi @ splasher456

This concerns me deeply. Have you restarted your handset or tried placing your SIM Card in another handset to see if this helps solve the issue?

Please send me your NRIC/FIN number, account details, contact number and e-mail via Private Message and I'll be in touch. 

[Jackzel41]

Hi, I am also experiencing the same problem as mentioned. Just ported my line from M1 to starhub 3 days ago.  Had been calling starhub customer care for the past 3 days and no one has gotten back to me at all. I have tried changing my SIM card to another phone and problem still persists. I need urgent help. 

[Diane_R]

Hi @Jackzel41, I've responded to your PM. 

[wodeyouxi]

same problem. Can not receive OTP after port in. How to fix?

[Josephine C]

Hi wodeyouxi, please send me a private massage with your name, NRIC/FIN, contact number and email address so that I can get in touch and assist you further. Thank you

[armr111]

Hi,

I have recently ported over from Singtel to Starhub, and i am now unable to receive OTP and 2FA from banks, though i am still able to receive those from SingPass. Appreciate any assistance on this.

[Priya_R · Accepted solution]

Good day armr111, are you still experiencing this issue now after rebooting your handset or placing your SIM Card in another handset? Please send me your full name, NRIC/FIN number, contact number and email via Facebook Messanger and I'll arrange for follow up.

[Priya_R]

Good day armr111, are you still experiencing this issue now after rebooting your handset or placing your SIM Card in another handset? Please send me your full name, NRIC/FIN number, contact number and email via Facebook Messanger and I'll arrange for follow up.

[armr111]

Problem solved. Thanks.