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Unable to receive OTP and 2FA SMS

Respected Commentator

Unable to receive OTP and 2FA SMS

Hi, recently I ported my M1 mobile number to StarHub on a Sim only plan non contract and I'm unable to receive one time passwords (OTP) and 2FA SMS sent by companies and government departments. What is the issue here and how can I solve this? Thanks

3 REPLIES
Community Manager

Re: Unable to receive OTP and 2FA SMS

Hi @ splasher456

 

This concerns me deeply. Have you restarted your handset or tried placing your SIM Card in another handset to see if this helps solve the issue?

 

Please send me your NRIC/FIN number, account details, contact number and e-mail via Private Message and I'll be in touch. 

 

- Amy
New Commentator

Re: Unable to receive OTP and 2FA SMS

Hi, I am also experiencing the same problem as mentioned. Just ported my line from M1 to starhub 3 days ago.  Had been calling starhub customer care for the past 3 days and no one has gotten back to me at all. I have tried changing my SIM card to another phone and problem still persists. I need urgent help. 

Highlighted
Community Manager

Re: Unable to receive OTP and 2FA SMS

Hi @Jackzel41, I've responded to your PM.