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Unable to receive OTP and 2FA SMS

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Respected Commentator

Unable to receive OTP and 2FA SMS

Hi, recently I ported my M1 mobile number to StarHub on a Sim only plan non contract and I'm unable to receive one time passwords (OTP) and 2FA SMS sent by companies and government departments. What is the issue here and how can I solve this? Thanks

2 ACCEPTED SOLUTIONS

Accepted Solutions
Community Manager
Solution

Re: Unable to receive OTP and 2FA SMS

Good day  you still experiencing this issue now after rebooting your handset or placing your SIM Card in another handset? Please send me your full name, NRIC/FIN number, contact number and email via Facebook Messanger and I'll arrange for follow up.

New Commentator
Solution

Re: Unable to receive OTP and 2FA SMS

Hi, I have recently ported from M1 to Starhub and facing the same issue too. Contacted customer services twice and no solution provided yet. May i know what is the solution for this as i am not able to do online banking at all.

 

Thanks!

 

11 REPLIES
Community Manager

Re: Unable to receive OTP and 2FA SMS

Hi @ splasher456

 

This concerns me deeply. Have you restarted your handset or tried placing your SIM Card in another handset to see if this helps solve the issue?

 

Please send me your NRIC/FIN number, account details, contact number and e-mail via Private Message and I'll be in touch. 

 

- Amy
New Commentator

Re: Unable to receive OTP and 2FA SMS

Hi, I am also experiencing the same problem as mentioned. Just ported my line from M1 to starhub 3 days ago.  Had been calling starhub customer care for the past 3 days and no one has gotten back to me at all. I have tried changing my SIM card to another phone and problem still persists. I need urgent help. 

Alumni (Retired)

Re: Unable to receive OTP and 2FA SMS

Hi @Jackzel41, I've responded to your PM. 

New Commentator

Re: Unable to receive OTP and 2FA SMS

same problem. Can not receive OTP after port in. How to fix?
Community Manager

Re: Unable to receive OTP and 2FA SMS

Hi wodeyouxi, please send me a private massage with your name, NRIC/FIN, contact number and email address so that I can get in touch and assist you further. Thank you

Senior Commentator

Re: Unable to receive OTP and 2FA SMS

Hi,

 

I have recently ported over from Singtel to Starhub, and i am now unable to receive OTP and 2FA from banks, though i am still able to receive those from SingPass. Appreciate any assistance on this.

 

Community Manager
Solution

Re: Unable to receive OTP and 2FA SMS

Good day  you still experiencing this issue now after rebooting your handset or placing your SIM Card in another handset? Please send me your full name, NRIC/FIN number, contact number and email via Facebook Messanger and I'll arrange for follow up.

Community Manager

Re: Unable to receive OTP and 2FA SMS

Good day  you still experiencing this issue now after rebooting your handset or placing your SIM Card in another handset? Please send me your full name, NRIC/FIN number, contact number and email via Facebook Messanger and I'll arrange for follow up.

Senior Commentator

Re: Unable to receive OTP and 2FA SMS

Problem solved. Thanks.