i have recently changed to the $25 sim only plan. During the contract I mentioned roaming to be disabled.
I need someone to check on my account and find out if the roaming is completely disabled and can’t even connect to foreign networks?
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Our new plans provides free International Roaming (IR), which used to be chargeable at $10 per month.
Do note that International Roaming allows you to roam at a standard charge instead of Pay-As-You-Roam which charges additional 20% for roaming usage.
Your charge will be based on your usage of Data/Call/SMS as per http://www.starhub.com/personal/mobile/travel-roam/travelling-overseas/postpaid-roaming.html (under "see rates and data plans").
For us to check on your account for roaming, please drop me a PM with your registered name, registered mobile number and Hub ID/email address by clicking the words bracketed by the arrows here > via Private Message < for me to arrange for assistance.
Hope this clarifies.
Thanks for the help. I have just sent a PM.
So I assume that for people to contact me in SG, they would dial the same number?
To dial back Singapore, I am to use *108*<tel no>#?
Any change in charges if the phone is a Starhub Digital Voice number?
We have replied to your PM, Alex. -Debbie
Thanks for all the inputs.
Before recontract, I was using "Pay as I Roam" service.
During the recontract to $25 sim only plan, there was free roaming but I ask to disable it.
So the disabling also resulting in disable of "Pay as I Roam" service.
Using the app to enable roaming (shown in the screenshot above), I am able to activate the free roaming service that comes with the $25 sim plan. Just received my latest bill and I was not charged, in line with the app description.