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Unable to Roam oversea nor receiving text messages from Starhub

New Commentator

Unable to Roam oversea nor receiving text messages from Starhub

Hi, I am currently unable to connect to any service provider or network. I am in Brunei now, previously i am able to activate my roaming package but now my mobile could not even get connect to any network, all it shows is No Service. 

I tried pulling out my SIM and re-insert back, change SIM to another phone etc and nothing works.

 

Please provide assistance on this, thank you

1 REPLY 1
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Moderator

Re: Unable to Roam oversea nor receiving text messages from Starhub

Hi @Tommy leong, let me just clarify if you have activated your roaming service? Have you also tried to manually connect to a network? Lastly, please ensure that your device’s APN setting is set to “shwap." If the issue still persists, I highly suggest that you reach out to us on Facebook or Twitter as this requires us to check your number settings' back end. 

 

 

~ Carla