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Unable to Receive SMS

Respected Commentator

Unable to Receive SMS

Hi....I have not been able to receive SMS the past 1 week.  Any issue ?

7 REPLIES 7
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Moderator

Re: Unable to Receive SMS

Hi @allanang03, is your phone not showing any network signal? Another reason that you are not receiving SMS because the SMS barring might be activated. Please dial this mobile short code #35*Password*16#SEND to clear the barring setting. Reboot your handset after dialing the shortcode thereafter ask someone to send you a message to see if you can now receive an SMS. 

 

 

 

 

 

 

~ Carla
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Respected Commentator

Re: Unable to Receive SMS

There is signal and strong one. But just that I cannot receive
SMSes...normal voice call all ok

Highlighted
Moderator

Re: Unable to Receive SMS

Did you try to dial this mobile short code #35*Password*16#SEND to clear your SMS barring setting? If the issue still persists, I suggest that you reach out to our Customer Care Support team on Facebook or Twitter as this will require us to check your number settings' back end. 

 

 

~ Carla
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Respected Commentator

Re: Unable to Receive SMS

Thanks but no, didnt try the short code.
BTW, what will be the Password ?
Highlighted
Moderator

Re: Unable to Receive SMS

Password is not needed to contact Starhub via Facebook or Twitter.

 

 

~ Carla
Highlighted
Respected Commentator

Re: Unable to Receive SMS

No.....I mean if to dial this mobile short code #35*Password*16#SEND to
clear your SMS barring setting.....what will be the Password ?

Highlighted
Moderator

Re: Unable to Receive SMS

The default password is 1234 but if you have changed it I don't have the capacity to help you with that so I suggest that you contact our Customer Care Support team instead. 

 

 

~ Carla