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Terminate postpaid plan

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Honored Commentator

Terminate postpaid plan

Hi, currently I in Cambodia and wish to terminate my StarHub postpoad line but I can't call StarHub hotline from Cambodia. Anyone can help?

5 REPLIES 5
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Moderator

Re: Terminate postpaid plan

Hi @sjang, we're sad to hear about your decision. Please send your termination request to my colleagues on Facebook or Twitter, they will further assist you in the process. 

 

~ Carla
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Honored Commentator

Re: Terminate postpaid plan

Already terminate, but I can’t view my latest bills from StarHub app.
Highlighted
Moderator

Re: Terminate postpaid plan

Have you tried to restart your app but the issue still persists? Or maybe your final bill invoice hasn't been generated yet following your termination.

 

~ Carla
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Honored Commentator

Re: Terminate postpaid plan

reinstall apps still the same, how long the final bill invoice will be generate after terminate?

Highlighted
Moderator

Re: Terminate postpaid plan

Your final bill might not be generated yet. Please reach out to my colleagues on Facebook or Twitter instead to further assist you as this will require us to check your account. 

 

~ Carla