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Terminate postpaid mobile plan from overseas

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New Commentator

Terminate postpaid mobile plan from overseas

Hi,

 

How can I terminate my postpaid mobile plan from overseas? I have tried to call +65 6820 1633 from overseas but I do not get the usual automated response (I have turned on my roaming so it's not roaming issue.)

 

Kindly  help as I want to terminate immediately.

4 REPLIES 4
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Moderator

Re: Terminate postpaid mobile plan from overseas

Hi addicted! I'd love to help you with this. But in this case, our Social Media team will be the best to assist you on either Facebook messenger (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) to help you furthermore as this requires us to refer to your account details. Thanks! 

 

~ Carla
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Community Manager

Re: Terminate postpaid mobile plan from overseas

Hi addicted, thanks for contacting us. As this requires us to refer to your account details, we are unable to assist you here on StarHub Community. Please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you!

 

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Senior Commentator

Re: Terminate postpaid mobile plan from overseas

Hi StarHub,

I have requested to terminate my post paid contract on 7 May 2020 but till now you still billing and I didn't see any termination on my contract. Please help me to assist on it. Now, I already oversea.

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Moderator

Re: Terminate postpaid mobile plan from overseas

Hi @Ufothant, we need to refer you to our Customer Care Support Team on Facebook or Twitter to further assist you as this will require us to check your account details. 

 

~ Carla