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Surge of High Usage of cellular data on iphone

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Honored Commentator

Surge of High Usage of cellular data on iphone

Recently, there was a surge of usage of cellular data on my iphone.  Just for 1.5 hours of listening to spotify, the usage of the data was more than 1g. This didn't happen previously. Something don't seem to be right. I saw a few complaints of this nature in this forum. Can Starhub check on their side? Thanks

 

Regards

 

Joseph 

2 REPLIES 2
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Grand Guru

Re: Surge of High Usage of cellular data on iphone

Hi  @Joseph213

 

Write to the link below and you can request more details in your bill charges.

Do send your subscriber details via http://bit.ly/StarHubQuery
by clicking on 'Ask an Account Related Question'
and including your StarHub Community user name,
so that the customer support can check on this accordingly.

 

A Community forum staff may contact and assist you.

 

Btw, writing the same issue on 2 other threads would not help much.

As this may be overlook and confused (as it may consider as a comment) on your problem.

 

 

_______________________________________
I am not Starhub staff &or related to.

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Alumni (Retired)

Re: Surge of High Usage of cellular data on iphone

Hi Joseph213, have replied you on a separate thread regarding this issue here. However if the problem still persist, do PM me your details so that we can get the relevant team to assist you as soon as possible. 

How to send a PM (Private Message) on StarHub Community?

Thank you.