StarHub Community|The Community Run by You
cancel
Showing results for 
Search instead for 
Did you mean: 

Subscribed to SIM Only S for $34/mo but I see $68/mo?

SOLVED
Highlighted
Valued Commentator

Subscribed to SIM Only S for $34/mo but I see $68/mo?

Hi,

I just recieved my SIM card for the SIM Only Postpaid Plan S, but the service agreement reads "Monthly charge $68.00" instead of $34.

On the same document, the Promotion Name is "SIM Only Plans Online Store" and the Price Plan is "S".

$68 is the price for the 2-year plan which I didn't subscribe to. What should I do?

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager
Solution

Re: Subscribed to SIM Only S for $34/mo but I see $68/mo?

Hi Shugah

 

The service agreement is required to state the normal price without the discount first before including the discount under promotions.

 

Let us know if your bill is wrong and we'll be glad to check it out for you. 

 

- Amy
1 REPLY
Community Manager
Solution

Re: Subscribed to SIM Only S for $34/mo but I see $68/mo?

Hi Shugah

 

The service agreement is required to state the normal price without the discount first before including the discount under promotions.

 

Let us know if your bill is wrong and we'll be glad to check it out for you. 

 

- Amy