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Stop deduction from third party - easygame

Community Manager

Re: Stop deduction from third party - easygame

Hi @ JasonSH

 

Please send me your full name, NRIC/FIN number, contact number and email via Private Message and I'll arrange for follow up. 

- Amy
Honored Commentator

Re: Stop deduction from third party - easygame

Sad to hear that many became the victim of the scam. Similar to Jason, I was given standard reply via PM to monitor next bill and nothing can be done for waiver of charges.

Is it really necessary for customers to be more aggressive and persistent before starhub can take action to follow up and waive the charges?
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Community Manager

Re: Stop deduction from third party - easygame

Hi @ Dhillon

 

If you have issues with your billing, do PM me using the link in my reply to Jason and I'll be in touch. 

- Amy
Valued Contributor

Re: Stop deduction from third party - easygame

IMG-20180319-WA0000.jpg

 

Starhub should assist us and not push us away. 

Community Manager

Re: Stop deduction from third party - easygame

Hi @ JasonSH

 

Please do send us a PM if you need more assistance regarding your account. 

- Amy
Valued Contributor

Re: Stop deduction from third party - easygame

What's the starhub procedure for raising a dispute of the PRS charges. In accordance with the PRS code, the charges should not be appear on the bill until a resolution is reached. 

Grand Guru

Re: Stop deduction from third party - easygame

Hi,

 

On Starhub regarding to PRS services, please do read it in this link;

> [FAQ] Premium services (Third Party) charges on your StarHub bill

 

Meanwhile do login to My Starhub App - My Account - My subscribed services.

Select the Mobile number Contract and scroll to the bottom there is this Service settings.

"Manage Premium Rated Services" and select one of 3 options;

1.  3rd Party PRS Barring

2.  Full PRS Barring

3.  Deactivate PRS Barring

Do select the correct option and Submit.

 

If you are billed then do write in.

 

 

Basically this services are activated via Apps on the phone.

If PRS Barring is turn on, it will not be able to process as there will be indicated as Error.

Refer to picture in this link; > Google play error

So, please take note when installing the Apps, whether direct via Advertisement or links.

 

 

I am not Starhub staff.

Valued Contributor

Re: Stop deduction from third party - easygame

Hi Eric,

Just an update. I've written in and the reply is the same as in the forum. Subscriber needs to resolve the billing ourselves.

Valued Commentator

Re: Stop deduction from third party - easygame

Hi, finally ur case settled? 

Im face the same problem also