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Starhub Go app unable to watch anything

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Valued Commentator

Starhub Go app unable to watch anything

When I try to stream, app gives me an error message.

 

Error Code:

ERROR_AUTHORIZATION_HEARTBEAT_FAILED

 

I'm using a Sony M5 (E5653)

Android Version 5.1

4 REPLIES 4
Senior Commentator

Re: Starhub Go app unable to watch anything

I also experience this sometimes. today worst.. the app even charge on my data usage.. this is outrages.

Alumni (Retired)

Re: Starhub Go app unable to watch anything

Hi @Jr97 and @Li San,

 

Let us know your account details, contact number and e-mail via PM and we will be in touch.

 

- Amy

- Amy
Valued Commentator

Re: Starhub Go app unable to watch anything

Did you get any help to resolve this? I did not get anything until now.
Alumni (Retired)

Re: Starhub Go app unable to watch anything

Hi @ Jr97, we have escalated your matter to the relevant team for further assistance. Please hang in there. Thank you. - Sofia

Sofia