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Starhub Billing Issue

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Valued Commentator

Starhub Billing Issue

Dear Starhub,

This matter have caused me to have a very bad customer service experience with Starhub

 

I have actually escalated the matter to the higher ups already via Linkedin. Higher Ups, includes, Manager, Senior Manager, VP, SVP, CEO level


As mention earlier, in my emails to the customer service support. A Bill has been linked to me which is not of my previous and current housing address. When I have visited the Plaza Singapura outlet yesterday around 630pm, which i was served at the counter 24. I was briefly showned that the bill have been written off and its address is to Melaparti, which is not my previous or current housing address. So Obviously, the bill is not mine and I dont know for whatever reason it has been linked to me.

 

And it is because of this matter that I am unable to re-contract and get a new phone. So I have opted for the SIM only instead

 

I would urged Starhub to kindly looked into this matter, as it is absolutely ridiculous to linked anyone to any bill just because they feel it like or the system is just screwed up. The same applies to Singtel as well according to my friend. Not only you People

 

Best Regards,

Angela Tay

 

 

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2 REPLIES 2
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Customer Service

Re: Starhub Billing Issue

Hi hirotaka892002,

 

This is something we don't want to hear from our customers and I do apologize for the unpleasant experience. As this requires us to refer to your account details, we are unable to assist you here on StarHub Community. Please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there.

 

Thank you!

-Jiv

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Valued Commentator

Re: Starhub Billing Issue

I have written and I expect a reply from Starhub Twitter and the AVP of Customer service experience is also looking into this matter

 


@StarHub wrote:

Hi hirotaka892002,

 

This is something we don't want to hear from our customers and I do apologize for the unpleasant experience. As this requires us to refer to your account details, we are unable to assist you here on StarHub Community. Please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there.

 

Thank you!

-Jiv