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StarHub's monthly billing cycle

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Senior Commentator

StarHub's monthly billing cycle

Hi,

 

I am a new StarHub user. I opened my account last 07 November and was advised that my mobile data is already prorated which is set to 2.9GB until today. I am not sure when is my billing cycle. I called the Customer Service last week and was advised that my billing cycle is every 13th - 14th of the month. However, the data usage, calls and messages were not reset.

 

Thanks!

1 REPLY 1
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Alumni (Retired)

Re: StarHub's monthly billing cycle

Hi @ kristeengarcia

 

Have you cleared your app cache and/or reinstalling the app? 

 

If the issue recurs, please provide us with a screenshot of the issue via Private Message and we'll arrange for assistance. 

- Amy