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StarHub go data was charged

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Valued Commentator

StarHub go data was charged

Hi anyone can help in this APN setting? Call up 1633 they say they cannot do anything and data was charged for StarHub go.

 

really need help on this

10 REPLIES 10
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Alumni (Retired)

Re: StarHub go data was charged

Hi Tkphua, please PM me the subscriber's name, NRIC/FIN, email address and contact number along with the phone model and we'll be in touch. - Sofia

Sofia
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Valued Commentator

Re: StarHub go data was charged

Phua Teck xxxx
xxx

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Respected Commentator

Re: StarHub go data was charged

hi, I was charged data despite being on the shwap apn settings. I've call starhub twice for advise and they only ask me to wait while they find the answer. it's been two days since I called. please help. 

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Alumni (Retired)

Re: StarHub go data was charged

Hi @rquek, please PM me the subscriber's name, NRIC/FIN, E-mail address and contact number. We'll be in touch. - Sofia

Sofia
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Respected Commentator

Re: StarHub go data was charged

********

thanks! I noticed the data was charged via the starhub app. used almost 1gb
in a day. thanks!

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Alumni (Retired)

Re: StarHub go data was charged

Hi @rquek, I've edited out your personal details in order to protect your privacy. Please send it to me via PM. Thank you. - Sofia

Sofia
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Respected Commentator

Re: StarHub go data was charged

hi, not sure how to pm. please advise

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Alumni (Retired)

Re: StarHub go data was charged

No worries @rquek. I have dropped you a PM. :-) - Sofia

Sofia
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Respected Commentator

Re: StarHub go data was charged

hi, I didn't receive your pm. since I have already given my
details earlier, can you use that and advice? thanks. its been 2 days
since my last 2 calls to starhub and I haven't gotten my answer. this is
very poor customer service...