GreenR Community|The Community Run by You
cancel
Showing results for 
Search instead for 
Did you mean: 

Star hub sim is showing “no service” at overseas

Highlighted
New Commentator

Star hub sim is showing “no service” at overseas

Hi Team,

 
I have landed at indonesia and since then my sim has not been working. Please Im struggling a lot my plans are been delayed, kindly provide me assistance. 
 
Yes i have applied for overseas plan and it was showing in my Star Hub application that i have 5GB data but unfortunately i cannot access the app as its requesting for OTP and i have no service. 
 
Waiting for your respond 
 
Kind Regards,
Ehsan Arif 
2 REPLIES 2
Highlighted
Moderator

Re: Star hub sim is showing “no service” at overseas

Hi @Ehsan_1992, I suggest that you contact our Customer Care Support team on either Facebook or Twitter as this requires as to check your account details. I apologize for the inconvenience caused as account-related matters are no longer processed here. 

 

 

~ Carla
Highlighted
Valued Advocate

Re: Star hub sim is showing “no service” at overseas

Hi Ehsan,

Sometimes due to phone issues, it happens to every phone, it doesnt automatically connect to the provider. Your phone doesnt sense that you are roaming. It happens to me everytime, so you can manually search for carrier and connect to the carrier manually . After that .. it will be auto already. try it . works everytime for me.