Hi I had signed up for Data Travel Asia Pacific 3Gb. But data roaming was slow in JB the past weekend. And it's highly unsatisfactory. Even WhatsApp message couldn't get through. I'll be going KL in 2 weeks time. If the service is still the same - lousy - i will require a refund. Because the data plan is of no use to me. And i felt like i'm being defrauded if Starhub cannot guarantee its partner network service in data roaming.
How can u help?
Hi Erminghung, please remove sim and try again. Do ensure that mobile is connected to shwap apn.
For iOS users:
1. Ensure that the phone carrier setting is StarHub 27.2 or above.
Go to Settings > General > About > Carrier > StarHub: 27.2
2. Settings > Mobile Data > Mobile Data Options > Mobile Data Network > APN: shwap
For Andriod users:
1. Go to Settings > Mobile Networks > Access Point Names > APN: shwap / Username & Password:
If you require assistance, PM us with your details via https://bit.ly/2S5w5qq
Thanks for replying. However i had already returned to Singapore. I had tried the
trouble-shootings tips u suggested and my APN was already set
I will be gg to KL in 2 weeks' time. If the service is still as bad, i will
require a refund. Because the data plan is of no use to me. And i felt like
i'm being defrauded if Starhub cannot guarantee its partner network service
for data roaming. The data plan and how it's being activated, is supposed
to provide me with greater ease and convenience, but it turns out using
this service gives me grief instead. And i will not accept if there's not a
where and how can i seek help if the problem persists when i'm in KL?
Network connectivity is dependent on the coverage of our preferred partners' network.
If the issue persist, you can send us a private message and we''ll do a check.
Let us know if the issue persist when you restart the mobile device or reinsert the SIM Card ? Thank you