I need to request for a new SIM Card because my iPhone failed to recognise the SIM Card even after trying slotting in for several times. The issue is I am now located overseas (USA) till the end of the year and would really need the SIM Card as I will be travelling around in USA and Europe in this period of time too.
Is there a way you guys mailing to overseas or my family member can collect the new SIM Card on my behalf and mail to me?
Hi Evelyn, you may send a 3rd party or family member to StarHub main outlets located at Vivo City, Tampines Mall, Plaza Singapura, NEX, Jurong Point for collection of replacement SIM.
Do note that if subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber. - Simon
I regret to inform you that only original copy of the NRIC will be accepted. Thank you.
Not sure how do you determine the fault lies with the SIM card and nothing else.
Have you try to use another working SIM card to your iphone to see if it works or not.
Or put the Starhub SIM card to another working phone to check the status.
Also have you try to use a eraser to polish the gold contact of the SIM card and clear the bits.
This is to ensure it is not dirt on the gold contact which may interfere with the SIM card operation.
Just a suggestion.
i am not starhub staff.
I've dropped you a PM, do take a look and reply there.
Hi there wondering if you got a response on this? Same situation has just happened to me and I’m based in Tokyo won’t be back in Singapore till much later.