Hi, is it possible to request for a waiver of SIM Replacement fees? I was helping my dad do his SIM card replacement as he is still using a old big size SIM Card and his new phone needs a Nano SIM.
Last time i understand there would be a free one time replacement but somehow the customer service officer serving me at Tampines branch say i need to write in to request.
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Hi ChongTang, I'm sorry to share that SIM card replacement fees can't be waived.