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Request for waiver of SIM Replacement fees

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Valued Contributor

Request for waiver of SIM Replacement fees

Hi, is it possible to request for a waiver of SIM Replacement fees? I was helping my dad do his SIM card replacement as he is still using a old big size SIM Card and his new phone needs a Nano SIM.

 

Last time i understand there would be a free one time replacement but somehow the customer service officer serving me at Tampines branch say i need to write in to request.

1 ACCEPTED SOLUTION

Accepted Solutions
Grand Guru
Solution

Re: Request for waiver of SIM Replacement fees

Hi,

 

Most SIM Card are pre-cut to 3 size including nano size.

 

Do check on the SIM card itself for any pre-cut for easy tear-out.

 

 

 

 

i am not starhub staff.

 

3 REPLIES 3
Grand Guru
Solution

Re: Request for waiver of SIM Replacement fees

Hi,

 

Most SIM Card are pre-cut to 3 size including nano size.

 

Do check on the SIM card itself for any pre-cut for easy tear-out.

 

 

 

 

i am not starhub staff.

 

Valued Contributor

Re: Request for waiver of SIM Replacement fees

Sorry I didn't mean to mark this as an accepted solution. I know new sim cards are precut into 3 sizes. What I mean is the original sim card is so old it predates even the micro sim era, and has the metallic chip so big I can't even ask mobile shops to try to cut it with a cutter.

I have already gotten the card replaced and I was already told the sim replacement fee will be billed in my next bill and I want to get a waiver for that because the plan is only recontracted recently and its the first time ever that I get this card replaced and my other phone lines used to have at least waiver for the first time it was replaced...
Community Relationship Manager

Re: Request for waiver of SIM Replacement fees

Hi ChongTang, I'm sorry to share that SIM card replacement fees can't be waived.