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Recontract

Senior Commentator

Recontract

Hi,

 

I have tried to recontract my mobile plan which expired in Nov 2015 online but a window pop-up and said that my exsiting plan is no longer available for recontract.

 

I would like to know what the problem is.

 

Thank you.

 

3 REPLIES 3
Grand Guru

Re: Recontract

If your previous plan is  "Power Value" plans, it had ceased.

The current plans are;  4G,  SmartSurf HD, etc.

 

 

_____________________________

I am not Starhub staff &or related to.

Respected Contributor

Re: Recontract

Sorry hijack your thread. One question.

 

If i am heading down to starhub shop to recontract and the line is under my mom's name. Can I just bring my mom's NRIC and a authorisation letter from her and she need not go to the shop?

 

Thank.

Grand Guru

Re: Recontract

Yes; and beside your mom's original nric.

The authorization letter should include (1) your mom's name & nric; (2) your name & nric as proxy; (3) the subject "Recontract" and (4) mobile line number; and (5)should be signed by your mom.

 

This is for recontract only.

 

 

_____________________________

I am not Starhub staff &or related to.

I had done these before.