Oh dear, what caused this comment, @ mrray? Let me know more details via Private Message and I'll be in touch.
I see. Please PM me the subscriber's name, NRIC/FIN, email address and mobile number. I'll highlight it to the relevant team for assistance. - Sofia
I'm afraid that you might have misread my comment, @mrray. I requested for the subscriber's details as I'm unable to retrieve any accounts or records using community usernames. Please PM me the requested details and we'll be in touch. - Sofia