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Porting prepaid to postpaid

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Valued Commentator

Porting prepaid to postpaid

I requested to change prepaid to postpaid at waterway StarHub on the 31/05 and was advise it will take only one working day to effect.

 

I'm able to use the service on 05/06 and tried calling 9850000 and was told that the number was postpaid. Supposedly only prepaid can use this service

 

I called StarHub hotline on 06/06 and the CS said the porting was still pending and will take at least another week.

 

You see the problem here? 

1 REPLY 1
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Alumni (Retired)

Re: Porting prepaid to postpaid

Hi @ Gavinquek

 

Yes, I do see the problem. Send me your NRIC/FIN number, contact number and e-mail via Private Message and I'll be in touch. 

- Amy