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Port-in request from Circles.life to Starhub waiting time too long

Senior Commentator

Port-in request from Circles.life to Starhub waiting time too long

Hi,

 

I have my StarHub SIM card delivered on Friday 1 Feb and till now have not received confirmation on my port-in request (more than 2 days). I’ve called numerous times to 1633 but was only told to wait for sms status notification.

 

I’m still using my existing line with Circles.Life. Can someone please help to investigate. This is taking way too long. My previous experience with other telcos was that such port-in only took a few hours.

 

5 REPLIES 5
Community Manager

Re: Port-in request from Circles.life to Starhub waiting time too long

Hi chiehyong

 

I've replied to your PM.

 

- Amy
Senior Commentator

Re: Port-in request from Circles.life to Starhub waiting time too long

Hi Amy,

It seems I can’t send you PM. It shows your name not a PM receipient. How do I reply you with my information without posting in public?
Community Manager

Re: Port-in request from Circles.life to Starhub waiting time too long

Have you checked your Inbox on Community to look out for my PM under the account StarHub? 

 

- Amy
Senior Commentator

Re: Port-in request from Circles.life to Starhub waiting time too long

 
Community Manager

Re: Port-in request from Circles.life to Starhub waiting time too long

I have sent you a PM. You may reply for further assistance. 



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