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Poor signal at 3 jalan Klapa

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Valued Commentator

Poor signal at 3 jalan Klapa

Hi, we are experiencing poor starhub signal and internet connection in our office near Jalan Klapa S199315. could you send a technician to install a signal booster/ network point? FYI, M1 and Singtel came and installed additional network point, except starhub. Thanks

3 REPLIES 3
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Customer Service

Re: Poor signal at 3 jalan Klapa

Hi czloong16,
Sorry for the inconvenience this has caused you. Do know that network coverage and speeds may differ from location to location due to blindspots and other factors like increase in traffic at your location. Meanwhile, let us know if issue still persists after restarting your device. Thanks.

Rio

Valued Commentator

Re: Poor signal at 3 jalan Klapa

Hi Rio,

 

The problem still persist after restarting my phone multiple times. FYI, Singtel and M1 has recently installed their mobile signal booster in our office to eliminate the blind spot issues and it works. Could Starhub do the same as we have multiple Starhub users here?

 

Thanks

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Moderator

Re: Poor signal at 3 jalan Klapa

Hi @czloong16, since rebooting your phone didn't help, I highly suggest that you reach out to our Customer Care Support team on Facebook or Twitter who will perform a check on our system to see if there is a location issue. Moreover, they can also escalate your concern for further investigation. 

 

~ Carla