Just wondering this year policy changed again.Last year I went to west gate yearly recontract for Xl plan deducted $300.But I was entitled to renew yearly.
So I requested to lower plan star hub staff said not allowed.Than I have no choice to continue to recontract to get an IPhone X TOP a bit only.
This year I am entitled to renew a new contract they said need to deduct $300 as usual.The worse thing I heard I have to lower my plan.I am fine with it but last year I was asking I wanted to lower my plan was not allowed.Why this new policy changed we are encouraged to lower our plan for renew contract even worse the phone is charging much higher $700++
kindly assist on this and waived of the $300 early recontract fees.
*Edited to explain XL Plan $500 recontract voucher's changes*
Please be informed that we are no longer running the XL plans. However, to accommodate the subscribers who had signed up XL plans previously, there will still be a one time $500 recontract voucher as long as you have completed 12 consecutive months of active service on your XL plan, you will be eligible to the $500 handset voucher on the $105 2-year Plan.
Do note, if you choose to do an early recontract before 21 months, an early re-contract fee of $300 is applicable. The $500 voucher can be used to offset against both the early re-contract fee ($300) and the upfront payment of the device of your choice. Do keep a look out for the terms and conditions that are stated on the voucher as it will apply at point of your plan renewal. $105 2-year plan does not come with $500 handset voucher.
Please note that if you have already recontracted, we will not be able to assist you on any changes or waivers. Hope this explains.
For your info.
TS is referring to the XL plan with $500 yearly voucher.
However for recontract the Early Recontract Fee $300 is deduct from the $500 voucher.
This is revised from the past where there was no deduction on $300 for XL plan subscriber on annual recontract.
Thank you for pointing that out. Will edit my original comment to include the XL discount as well.
Apologies on any confusion caused by my reply earlier. I've edited my original response. Do let me know if you require further clarification.
I have not renew my contract so can I ask for $300 waiver on my Xl plan.
I am still considering to continue with Star Hub.
I understand your concerns. You may sign up onto our $105 2-year plan to receive the $500 voucher one last time, where you can offset the $300 Early Recontract Fee, and another $200 to offset your mobile device.
You may wish to check our ongoing promotions at www.starhub.com/personal/store.html, to see the final price of the handset after discount before making a decision.
Hope this helps.