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OVER BILLED AFTER CONTRACT END - NO INTIMATION

SKR
Senior Commentator

OVER BILLED AFTER CONTRACT END - NO INTIMATION

 

My 2 year contract of mobile plan with starhub ended in March 2017 , which I wasnt aware. My plan was 4G5 with mobile - 80$ / month. A sim-only plan with 4G5 costs only 40$ /month.  So I believe the extra 40$/month is only for the phone, which I had already paid for 24 months.   

 

But STARHUB continued to charge me that extra 40 $ even after the 24 months,  which is completely unfair and UNACCEPTABLE.   Fortunately I saw the bill, if not I would have been charged that extra 40$ every month forever.  

 

Why did not STARHUB intimate that they will continue to charge for the device even after I had paid the FULL AMOUNT for device.  ??

Moreover , Why are you charging the EXTRA AMOUNT FOR DEVICE even after the contract is over ??

 

Any Customer Service , please reply ..

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1 REPLY 1
Community Manager

Re: OVER BILLED AFTER CONTRACT END - NO INTIMATION

Hi SKR, please send me a private massage with your StarHub Account number, NRIC/FIN, contact number and email address so that I can check and assist you on this. Thank you.- Josephine