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Not registered on network

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Valued Commentator

Not registered on network

My postpaid sim, shows not registered on the network. singapore line. just renewed. 

This is happening from last few days. i made a complaint to the starhub customer service, no response yet.

pls assist me to fix this, at the earliest.. this is very urgent as I need this phone to work right now.

3 REPLIES 3
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Moderator

Re: Not registered on network

Hi @Heartillery, sorry for the inconvenience caused. Have you tried to restart your phone and insert your sim to a different device to see if the issue persists? 

 

We would also like to welcome you here on Greenr Community. Many thanks for joining us here. 😊

 

~ Carla
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Valued Commentator

Re: Not registered on network

Hi Carla, thank you for your response. unfortunately I have tried the following to no avail:

restarting phone and clearing apps, junk and space

renewed line and got a new sim card from starhub

switching sims with my mums phone

following starhub call instructions to add shwap to APN

 

now it has gotten worse, now both my mum and my phone shows 'not registered on network'. the problem has now spread to both phones. urgently need this resolved. please help.

 

Highlighted
Moderator

Re: Not registered on network

Hi @Heartillery, in this case, please reach out to my colleagues on Facebook or Twitter so that they could further assist you regarding your concern. Thanks.

~ Carla