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Not receiving OTP from DBS

Respected Commentator

Not receiving OTP from DBS

I’m not receiving OTPs from DBS. This has been happening for 2-3 years. I call DBS, they send some test messages and reset, and it works for a while. Then a few weeks later I stop receiving OTPs and the process starts over again. They tell me it’s the carrier settings that are the problem. Please advise

4 REPLIES 4
Community Manager

Re: Not receiving OTP from DBS

Hi LiMaH, Thanks for contacting us. As this requires us to refer to your account details, we are unable to assist you here on StarHub Community. Please direct your query over to Facebook messenger  (

http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you!

 


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Respected Commentator

Re: Not receiving OTP from DBS

Thanks. Message sent
Community Manager

Re: Not receiving OTP from DBS

Thank you for your reply, we will assist you once we have receive your query. Thank you 


If my post answers your question, please click on the "Accept as Solution" button!
Respected Commentator

Re: Not receiving OTP from DBS

Starhub weren't able to resolve my problem.

But after searching other online forums I discovered there were +65 numbers in the list of blocked numbers under Settings/Messages/Blocked in my iphone (these were not blocked by me). I deleted those from the blocked list, and started receiving OTPs again.

It might be worth checking if other customers are having this same problem.