Hi there, I had been using 4G12 for few years and I am quite happy for the benefit " can do recontract per year with $500 voucher " . Starhub recently change the 4G12 plan to XL plan with weekend unlimited data plan ( which is useless for me ) with data increase to 15GB and price increase to $238 ( for me is ok with this increase )
What I am not happy for this plan is, for the $500 recontract voucher , starhub will deduct $300 for early recontract and i can only utilize $200 to buy new phone during the recontract . I don't know your competitor is it using the same policy ( I will definately check with them ), if they are not using this type of policy, I will say bye bye to you .
P/S : I am a hub club member with 2 line with you. Planning to switch all the plan to Singtel if their side policy is better than you.
The $500 yearly handset voucher is only applicable to the contract on that plan.
There is no Early Recontract fees apply for this to recontract to the same or similar plan.
The HomeHub Annual Upgrade Handset do not apply to this.
It apply to other plans.
Do write to forum staff to assist you to resolve this matter.
Do PM (private message) forum staff Amy_Law to assist you on this matter.
Or to the forum staff that reply here, by clicking on the staff's post: Send a private message.
Click on this link; >> Send private message to Amy_Law
Please submit and provide with the following information;
Registered subscriber Name, NRIC/FIN number, contact, email.
i am not starhub staff &or related to.
Nope the CS could be wrongly informed.
XL plan is similar to 4G12 plan with the SAME Benefit.
Go to download the brochure on this link for exact info;
It is stated clearly on the $500 voucher & benefit is the same.
Starhub staff please step in and verify this matter . I am waiting the answer from your side
To be eligible to receive the $500 handset upgrade voucher, you will need to complete 12 consecutive months of continuous active service on the XL plan. You may offset the $300 early re-contract fee (ERF) with the $500 handset voucher usage. The remaining balance of $200 handset voucher can be used to purchase the handset with 2-year contract. Please refer to http://bit.ly/2y8n9Jt for details. Thank you.