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Mobile network not working

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Esteemed Commentator

Mobile network not working

Internet mobile data has been turned on but there is entirely no connection at all! Regardless power on and off, turn on flight mode then turn it off back, none works! Residing in yishun area.

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager
Solution

Re: Mobile network not working

Hi @ mawcherng

 

Thanks for reaching out to us. Does restarting your handset or placing your SIM Card in another handset help solve the issue?

 

If it does not, send me your NRIC/FIN number, account details, contact number and e-mail via Private Message and I'll be in touch.

 

- Amy
8 REPLIES
Community Manager

Re: Mobile network not working

Hi @ tohweili

 

Thanks for reaching out to us. Have you restarted your handset since and tried placing your SIM Card in another handset to see if this helps solve the issue?

 

If it does not, send me your NRIC/FIN number, account details, contact number and e-mail via Private Message and I'll be in touch.

 

- Amy
Esteemed Commentator

Re: Mobile network not working

Yes it does work on another handset but not on my current handset. What has
happened?
Community Manager

Re: Mobile network not working

It is likely there's something wrong with your APN Settings.

 

Can you take a screenshot of the APN settings on the handset where the data doesn't work and forward it to us?

 

Please also send me your NRIC/FIN number, account details, contact number and e-mail via Private Message so I can arrange follow up.

 

- Amy
Senior Commentator

Re: Mobile network not working

same problem with u.
at segar area
Community Manager
Solution

Re: Mobile network not working

Hi @ mawcherng

 

Thanks for reaching out to us. Does restarting your handset or placing your SIM Card in another handset help solve the issue?

 

If it does not, send me your NRIC/FIN number, account details, contact number and e-mail via Private Message and I'll be in touch.

 

- Amy
Esteemed Commentator

Re: Mobile network not working

Yes restarting handset doesnt work but putting my simcard into another hp worked. Thanks for ur help
Esteemed Commentator

Re: Mobile network not working

Hi, once again i have encountered this issue. What is actually the problem? I often changed my battery and thereafter i will face such a problem. It is frustrating. Is it due to my simcard or hp problem.

Senior Commentator

Re: Mobile network not working

Hi tohweili,

U can call starhub service again. They had adjust something. now my network
can use already.
not just show 4G but cant used internet.