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Hub ID and billing account not linked

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Valued Commentator

Hub ID and billing account not linked

Hi i have a problem with Hub ID, i just recently signed a mobile line with starhub. I tried to link my Hub ID with a billing account and when it prompted me to enter my nric and date of birth, it says that my nric is already registered in the system, even though my account is not linked to any billing account yet. May i know what is the solution for solving this?

4 REPLIES 4
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Alumni (Retired)

Re: Hub ID and billing account not linked

Hi benjiwong

 

Please send us your registered name and Hub ID / email address for verification by clicking the words bracketed by the arrows here > via Private Message < so we can arrange for assistance. 

 

- Amy
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Esteemed Commentator

Re: Hub ID and billing account not linked

Hi, Amy. My brother is facing the same problem. I can't seem to PM you though.
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Esteemed Contributor

Re: Hub ID and billing account not linked

Hi, a friend had ported his number from SingTel to StarHub 2 weeks back and provided his HubID at time of registration in-store.

 

Whom can he email his details for assistance?

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Community Manager

Re: Hub ID and billing account not linked

Hi, you may get the subscriber to e-mail us at hubidsupport@starhub.com for assistance.