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Global SMS charges

Valued Commentator

Global SMS charges

my company corporate line was charge with global sms charges for almost every month and the charges was getting more and more. Please advise what should I do with it? Smiley Sad

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4 REPLIES 4
Community Manager

Re: Global SMS charges

Hi @ FYKIT

 

Can I confirm if the corporate line is registered in your name or under your company? 

- Amy
Valued Commentator

Re: Global SMS charges

it's register under my company.. a numbers of phone bill was charged with this global sms thingy and 2 of them are my MD's line.. confirm with them several times and they are very sure that no SMS was sent. Have been calling Starhub but the reply was so crappy, The customer service agent insisted that we did sent out!!! Please have someone to assist me on this.. thank you.

Community Manager

Re: Global SMS charges

I see. As this is a business line, you'll need to contact our business team at http://bit.ly/2wSc1wW for assistance. 

- Amy
Respected Advisor

Re: Global SMS charges

I have came across this Global Sms charges before.

My understanding of the Bill is that the charges are formed when you had done the following... 

 

1) What it means is not you sent out Global Sms and received charges.

2) It actually charges you when u downloaded an app that sent you a "Global Sms" to activate the app!

 

I hope that answers your question!