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Get billed from Gameasy Subscription / How to request for wavier

Trusted Commentator

Get billed from Gameasy Subscription / How to request for wavier

Hi 

 

I just see the lastest bill and noticed that I was billed from $11.99 from Gameasy that I never subscribe myself.   How to cancel it and request for wavier?  

 

Below that the message I got on 23/02/2018 but I overlooked it.     

 

 

 

 Screenshot_20180310-162153.png

 

 

6 REPLIES 6
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Alumni (Retired)

Re: Get billed from Gameasy Subscription / How to request for wavier

Hi @ aeypka

 

Please send me your full name, NRIC/FIN number, contact number and email via Private Message and I'll arrange for follow up. 

- Amy
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Trusted Commentator

Re: Get billed from Gameasy Subscription / How to request for wavier

A StarHub staff contacted me that they won't help to waive the subscription amount for me and I have to directly contact the Gameasy by myself to unsubscibe.      

 

It's ok, just for S$11.99, I can pay.  However, my current mobile plan will end in coming August, I don't think to continue using Starhub anymore.  Better end my 6 years with Starhub then.  I'm going to port my number to Singtel/M1.     

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Alumni (Retired)

Re: Get billed from Gameasy Subscription / How to request for wavier

Hi @ aeypka

 

If you need additional assistance regarding regarding your billing query, please reply to the previous PM and we'll arrange for follow up. 

- Amy
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Trusted Commentator

Re: Get billed from Gameasy Subscription / How to request for wavier

Hi Amy 

 

 

I PM to you already since Sat 10, 2018 and your friend debbiefa that StarHub can't help.  I just PM you again, please check.  

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New Commentator

Re: Get billed from Gameasy Subscription / How to request for wavier

 

 

 

 

 

 

 

 

 

 

 

 

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Community Manager

Re: Get billed from Gameasy Subscription / How to request for wavier

Hi Alagappan,

 

please do not share your bill with your personal details openly in this forum. 

 

Can you send me a private massage instead? Along with your name, NRIC/FIN, contact number and email address, I'll assist you further. Thank you