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Gameasy Subscription????????

New Commentator

Gameasy Subscription????????

Screenshot_20180301-170007[1].png

 

Hi Starhub!!!

 

Can someone tell me why will I be charged for this when i don't even subscribe on it??? I didn't give a crap about the message that time thinking it was just a spam message that i usually receive. Saw my bill today and it was really added. Checked online and it seems that I am not the only one who is having this problem. I would really appreciate it if you could waive this out of my bill.

 

Hoping for your soonest response

1 REPLY 1
Grand Guru

Re: Gameasy Subscription????????

Hi,

 

For info regarding to PRS services, refer to this link;

> [FAQ] Premium services (Third Party) charges on your StarHub bill

(Note: Some links within are not in use anymore,)

 

If you are billed and to request for wavier, please write in.

Do write in to forum staff to assist you.

 

Should you require any assistance &or enquires;

Do PM (private message) forum staff Amy_Law to assist you on this matter.

Or to the forum staff that reply here, by clicking on the staff's post: Send a private message.

Click on this link; >> Send private message to Amy_Law

Please submit and provide with the following information;

Message Subject:

Registered subscriber Name, NRIC/FIN number, contact, email.

Description:

 

How to send a PM (Private Message) on StarHub Community?

 

 

Please do login to My Starhub App and select the mobile number to check on the PRS Barring status.

My Starhub App - My Account - My subscribed services.

Select the Mobile number Contract and scroll to the bottom there is this Service settings.

"Manage Premium Rated Services" and select one of 3 options;

1.  3rd Party PRS Barring

2.  Full PRS Barring

3.  Deactivate PRS Barring

Do select the correct option and Submit.

 

Basically this services are activated via Apps on the phone.

If PRS Barring is turn on, it will not be able to process as there will be indicated as Error.

Refer to picture in this link; > Google play error

So, please take note when installing the Apps, whether direct via Advertisement or links.

 

 

 

i am not starhub staff.